Terms & Conditions

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The culture tour and other trips with Ayuda Myanmar Travels & Tours Co. Ltd. are confirmed in a short time normally within 3 days when you agree to confirm and to join the tours. Once you turn on green light for booking the tour, we will start doing all the reservations such as hotels, airline tickets, boat tickets and other items in the field of "SERVICES INCLUDED"!.

Upon receiving booking confirmation, we NEED a deposit of 50 % so that your booking can be 100% guaranteed. The rest of the payment is to be paid 40 days before the tour starts. We offer you 2 ways of payment:

1- Visa or Master card with 4.5% bank surcharge
2- Payment by bank transfer. Our bank details are in the below and the bank transfer fee for sending payment has to be covered on your own and CIM will cover the bank receipt fee in order to receive its payment.

Bank Account Details

Account Name : Ayuda Myanmar Travels & Tours Co. Ltd.

Bank Account Number : 0004103030003435 (USD)

Swift Code : (AYABMMMY)

Bank Name : AYA Bank Limited

Bank Address : AYA Bank Building 416, Mahabandoola Road, Kyauktada Tsp., Yangon, Myanmar

In case of cancelation from your end (in very seldom case, we hope!), the followings are the terms;

• 90 to 60 days before arrival: 15% of total cost
• 60 to 45 days prior to commencement 30% of total cost
• 45 – 30 days prior to commencement 50% of total cost
• 30 – 15 days prior to commencement 75% of total cost
• Less than 15 days prior to commencement 100%

- No refund will be guaranteed for late arrival or early departure from trip

- Single Supplements are subject to the above cancelation policy

- Ayuda Myanmar Travels & Tours Co. Ltd. reserves the right to amend route and modifications of the accommodations as required by the conditions

(a) Twin sharing room for same gender/age
(b) Double sharing room for couples
(c) Single room for single person (with supplement cost applied)

Clients who join our trips have to go through below our liabilities and will be asked to sign the form of understanding our liabilities upon arrival.

We are not responsible for any baggage or property lost during the tour with us. For the cycling, we advise that, do not wear jewels while walking or cycling on the street. Keep your camera in your backpack. Do not hold it while cycling. Ayuda Myanmar Travels & Tours Co. Ltd. is not held responsible for any accident, injury or dead during trip conduction with us. Clients who join the trip with us understand that they are willing to join the trip by themselves and at their own risk. We will brief the safety and the road conditions before tour starts. Ensure to follow our guideline, be ware of the hazard. It is absolutely safe now to do also trekking in Myanmar while doing your bike tours with us following our outlined itinerary and our specialized tour guide.
If you, the cycling client, refuses to wear the helmet provided by Ayuda Bike Team, you will be responsible for any head injury. We ensure the bikes are in good condition, have reliable brakes. We provide all spare parts including puncture repair kits and our guides are trained with a good extent of mechanic knowledge. We try to take quiet road, routes free from cars, wherever possible. If it is necessary to ride a bike on a busy road, make sure to be careful to avoid accident and being hit by cars: go slowly, look carefully before turning or crossing roads and stick well into the pavement.
We are not responsible for any health care during the tour with us. Client who join the trip with us has to be wellbeing and we recommend the client to purchase travel insurance before their departure dates. Travel insurance should include and cover evacuation cost. We recommend good hospitals in any town, city and SOS International. We provide first-aid kit in the support van and almost all our guides are trained with first aid.

Clients who fail to sign "Form of Understanding our Liabilities" and personal information forms prior to the departure of the tour will not be permitted to join the tour and the policy of cancelations will be applied.

For our repeated customers, we will offer a discount of 5% when first return for tour with us and discount 10% when return for second and more tours with us.
Children above 12 years old are charged as adult price. Children between 8-11 years old will get 25% discount on the tour. Children below 7 years will get 50% discount but will share accommodation with their parents as possible.

Make sure all travel documents have been prepared including passport (at least 6 months validity), passport size photos for the visas (please check our FAQs for more information) and flight tickets.   We cannot however be responsible for your documents not in order or mistakes by embassies, sudden changes to regulations, or actions of border officials that are beyond our control. We are able to advise on mandatory health requirements. Take all the necessary medication including malaria tablet, Tama Flue (bird flue tablet), sun cream, sunglasses, cycling gloves and cycling shorts (for cyclist clients) etc.,

Ayuda Myanmar Travels & Tours Co. Ltd. provides (for each confirmed cycling trip) an accompanying cycling tour guide for a group below 6 people; for group starting from 6 people and above, we offer an escort of one cycling tour guide plus one Mechanic or tour leader. Both tour guide and mechanic/tour leader are the representatives of the company. Their responsibilities are to make sure the trip runs smoothly and our clients are well looked after in all aspect including the food, snacks, water and drinks, bike mechanic, accommodations. Any complaints about any aspect in the trip, should be brought to the guide's or tour leader's attention and with a copy of written notice to the management team of Ayuda Bike Tour Agency. Our guide or tour leader will act immediately to solve any problem that occurs during the tour with our backup service within 24 hours from our management team. Sometimes, the guide or tour leader is also assigned to take any photos or films during the tour and our partner to do promotion or marketing purpose. As you are being our valued clients joining the trip with Ayuda Bike Tour Agency, kindly permit us to do so without asking any payment.