Frequently Asked Questions

Below are the questions you might like to ask Ayuda

Question: – Are you a Licensed Travel Agent/ Myanmar Tour Operator?

Answer: – Yes, we are a Licensed Travel Agent and Tour Operator. Our License number is Kha-1522 issued by Ministry of Hotels & Tourism, The Republic of Union of Myanmar (Please Click here to see our agency listing at No. 62 on the official website of Ministry of Hotels & Tourism)

Question: – How long have you been working in Tourism Business?

Answer: – We have started the tourism business in Myanmar since 2002. I am a Myanmar and my name is Win Bo Bo. However, I write with my clients using my Spanish Name ‘Victor’ like ‘Win is a Winner’ and I have worked as a English Speaking tour guide since 2004 till now.

Question – How can I get a Myanmar visa?

Answer – We can handle this for you with a small charge.

Question – What is a ready-made tour?

Answer – The tour programs or packages that we have posted to offer you on this web site as ‘Ayuda Tours’ or ‘Myanmar Culture Tours’.

Question – What is a tailor made tour?

Answer – We design the tailor-made tour programs according to your needs.

Question – What do you mean by customized service?

Answer – Customized service includes email correspondence with our travel team of Myanmar Travel Ltd who take personal care of you.

Question – What type of meals are available during my trip?

Answer – Normally, our prices are based on bed and breakfast. Many hotels provide buffet breakfast (including eggs)and budget hotels serve continental breakfast; tea or coffee, toast, butter, jam, juice or fruits and sometimes with eggs.

PLEASE NOTE: Sometimes guesthouses and budget hotels prepare the breakfast 2 hours BEFORE you get it! The night before make sure to tell the staff Not to do your breakfast unless you sit at your breakfast table!!

There are also Sino-Burmese restaurants, typical Burmese, Shan food at Inle lake area, European, Italian and Indian dishes available during your trip. Just ask your guide!

Question – Will I be picked up at the airport upon arrival?

Answer – Yes! All our tour programs are guided!

Question – How do I recognize the tour guide?

Answer – Our tour guide will hold a signboard with our Dancing Caparisoned Elephant logo showing your name.

Question – What is a guide ‘throughout’ and a ‘station’ guide?

Answer – A throughout guide accompanies you throughout the tour. A station guide is located in each city. We have both many good station guides as well as ‘throughout’.

Question – What is your Cancellation Policy?

Answer – Cancellation fees occur if cancellation is given after the booking is confirmed.CANCELLATION FEES. 60 to 46 days before arrival: 15% of total cost· 45 to 31 days prior to commencement 30% of total cost· 30 to 15 days prior to commencement 60% of total cost· 14 days prior to commencement 100%

Question – Can I change the tour dates?

Answer – Yes, you can change the tour date before 60 days of arrival. A change of tour date within 60 days will be treated as a cancellation and cancellation fees will apply accordingly.

Question – How can I cover my expenses in case of cancellation?

Answer – Please apply for travel insurance in your country. The insurance company needs your booking confirmation from Ayuda Myanmar Travel Tour Agency Co. Ltd.

Question – Can we order an extra bed in the hotel room?

Answer – Yes, you can.

Question – What about child policy?

Answer – Just ask, we have child policy.

Question – What is the best time for booking ?

Answer – 30 days prior to your trip. Within this term you will be able to process your visa in time and domestic transportation will be available for booking. But if you are traveling in high season it is better to take care of accommodation earlier than this term – for high season 2 months at least are recommendable in order to get all hotels and domestic flights confirmed.

Question – How credit cards work out in Myanmar?

Answer – As a result of economic sanctions by the EU and US Gov all credit cards (including traveler checks) – AMERICAN EXPRESS, DINERS, VISA, MASTER – will not be accepted to settle any monetary transactions from and to Myanmar. We hope the change to this would come soon!! Please be advised that US$ cash is accepted widely in all parts of country. We suggest that you bring USD notes in small and big denominations. US$ 100 bills with CD numbers are not welcome in Myanmar.

Question – How about GSM or mobile phone connection in Myanmar?

Answer – Myanmar GSM or mobile phone service support network for local users only and no network traffic for global phone users. However, if you bring your mobile phone into Myanmar and if you need to call outside Myanmar, you can purchase a one-time GSM mobile cards at the nearest mobile stores, please ask your guide!

Question – How can I use Internet in Myanmar?

Answer – Internet access is available in Yangon, Bagan, Mandalay and Inle Lake area, but do expect that it can work slow!!!

Question: The famous question – tipping???

Answer: – We leave it to our guests to decide what’s fair. Normally US$ 5 per day for a driver and US$ 10 per day for guide – it absolutely depends on your satisfaction with their service!

Question – What is the status of Malaria?

Answer – Malaria was wiped out in Yangon, Bagan, Mandalay and Inle lake areas since several decades ago.The areas in far eastern regions near the China and Thailand border, north and western mountain ranges are considered as Malaria areas. We do recommend the mosquito repellent JAICO ( Belgium product) which looks like a deodorant roller.

Question – What are useful gifts for local people?

Answer – It would be better in remote areas to offer things like writing books, pens, pencils for school children and some simple t-shirts for all ages, medication such as paracetamol, etc.

Question – Why should I have to take off my shoes and socks in religious compounds?

Answer – We maintain and value responsible travel! It is a tradition and all local people also take off their foot wear in religious compounds. It is a sense of respect not because of Buddha thought so.

This is a strong tradition in Buddhist pagodas and temples; however, some Buddhist monasteries allow wearing shoes in monastic compound while most do not.

Question – What about drinking water?

Answer – There are many a brand of Bottled water purified by high quality system available everywhere. Tap water is not recommended to drink.

Question – Does nightlife exist in Myanmar yet?

Answer – Most stalls and shops close at 9 PM and restaurants closed at 10 PM in Yangon and Mandalay (except in the hotels and the L’Opera and Le Planteur in Yangon). But there are a few discos at some hotels in Yangon.

Question – Can I buy modern films and batteries in Myanmar?

Answer – There are latest model of films, batteries, cameras and other electrical gears are available in Yangon and Mandalay.

Question – Is it safe to walk at night in the cities?

Answer – It is SUPER safe to walk at night in Yangon, Mandalay and Inle Lake. However, in Bagan, due to the heat, at night, be careful of snakes on strolling, bring a light with you always!!!

How is emergency medical service?

Question – Is emergency medical service available?A – Yes it is. International SOS has had operations in Myanmar since 1987 and opened its first Clinic and Alarm Center in Yangon in August 1995. We provide full out patient and emergency services for SOS members and visitors in Myanmar, backed by a professional team of expatriate and national medical specialists.Myanmar International SOS Limited The New World Inya Lake Hotel 37 Kaba Aye Pagoda Road Yangon, Union of MyanmarClinic Tel (95) (1) 667 879Clinic Fax (95) (1) 667 866Alarm Tel (95) (1) 667 877Alarm Fax (95) (1) 667 866E-Mail: intl.sos@mptmail.net.mmWeb Site: http://www.internationalsos.com/countries/Myanmar/

Are overseas communication available during my trip?

Answer – You can have international connection by phone, fax, email and internet from Myanmar. Internet is accessible in Yangon, Bagan and Mandalay as well as Shan State. All mail providers are available, however, the connection is slow mostly. Normally, we provide contact phone numbers for your hotels and our Yangon office has 24 hour stand-by for any incoming messages for our clients during their travel.

Frequently Asked Questions

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